Terms of Service

These terms apply to every quotation we issue and every order we accept for uniforms, linens and related furnishings. By placing an order with us you agree to them.

Where we have signed a separate supply agreement or partner contract with you, that document takes priority over anything written here.

Quotations are based on the fabric, quantity, sizing and branding you describe at the time of enquiry. They remain valid for thirty days unless we state otherwise in writing.

Because we work with natural and blended textiles, prices can move with the cost of raw material. If a quotation has expired or the specification changes, we will confirm revised pricing before we begin work. All prices are exclusive of taxes and delivery unless stated.

An order is confirmed once you approve the quotation in writing and we acknowledge it. At that point the specification is treated as final, including fabric, colour, sizes, quantities and branding placement.

We reserve the right to decline an order, or to pause production, where the requirement falls outside what we can deliver to our quality standard.

For most programmes we produce a stitched sample before bulk production begins. Nothing goes into bulk until you approve that sample in writing.

Your approval of the sample is your confirmation of fit, fabric, colour and finish. Bulk goods are manufactured to match the approved sample, so we ask you to review it carefully.

When you send us a crest, logo or any other artwork, you confirm that you own it or hold permission to use it, and that we may reproduce it on the goods you have ordered.

We are not liable for any claim arising from artwork supplied by you. Please supply artwork in a high resolution format, as reproduction quality depends on the file we receive.

Where you supply measurements or a size breakdown, production follows exactly what you provide. We recommend a size set trial for large programmes so sizing can be confirmed before bulk.

Garments made to your submitted sizes cannot be returned for size reasons alone. Where we conduct the measuring ourselves, any sizing error on our part will be corrected at our cost.

Unless agreed otherwise, an advance is payable on confirmation of the order and the balance before dispatch. Trade partners on approved credit terms will be invoiced as set out in their partner agreement.

Goods remain our property until payment is received in full. We may pause production or hold dispatch on overdue accounts.

We share an estimated timeline when the order is confirmed and we work hard to meet it. Timelines run from the date of sample approval and receipt of advance payment.

Delivery dates are estimates rather than guarantees. We are not liable for delays caused by events outside our control, including raw material shortages, transport disruption, strikes or natural events. Where a delay is likely, we will tell you as early as we can.

Please inspect goods on delivery and tell us about any shortage, damage or manufacturing defect within seven days of receipt.

We will repair or replace any garment with a genuine manufacturing defect at no cost to you. Because uniforms are made to your specification, we cannot accept returns for change of mind, or for wear, incorrect laundering or alteration carried out after delivery.

You may change or cancel an order before we cut fabric or begin production, and we will refund anything you have paid less any cost already incurred on your behalf.

Once cutting or production has begun, cancellation is not possible and the full order value remains payable, as the goods are made to your specification and cannot be resold.

Your brand, artwork and design remain yours. Our patterns, technical drawings, fabric development and the content of this website remain ours.

We will not reproduce a design created exclusively for you, or use your branded goods as samples for another client, without your permission.

Our responsibility for any order is limited to the value of that order. We are not liable for indirect or consequential loss, including loss of profit, contracts or business opportunity.

Nothing in these terms limits liability where it cannot lawfully be limited.

These terms are governed by the laws of India, and the courts at Ahmedabad, Gujarat have jurisdiction over any dispute arising from them.

We may revise these terms from time to time as our business or the law changes. The version published on this page at the time your order is confirmed is the version that applies to it.